Menards - Mason City, Iowa

Menards: Your Comprehensive Home Improvement Destination

Location: 540 Village Green Dr SW, Mason City, IA 50401, United States

Phone: 641-423-0151

Website: menards.com

Specialties:

• Home Improvement: Menards offers a wide range of products for home renovation and maintenance.
• Appliances: From refrigerators to dishwashers, they cater to all your kitchen needs.
• Building Materials: Everything from lumber to drywall for construction projects.
• Hardware Store: Tools, fixtures, and fasteners for DIY enthusiasts.
• Lumber Store: Quality wood products for various projects.
• Pet Supplies: A dedicated section for pet owners with food, toys, and more.
• Plumbing Supply: Pipes, fittings, and fixtures for home plumbing.
• Tool Rental Service: Equipment rental for larger DIY jobs.

Additional Points of Interest:

• Delivery: Convenient delivery options for bulky items.
• In-store Pickup: Shop online and pick up in-store for added convenience.
• On-site Services: Services like assembly, installation, and repair directly at the store.
• Accessibility: Wheelchair-accessible parking and entrance, ensuring comfort for all customers.
• Assembly Service: Assistance with assembly for some products to save time.
• Quick Visit: Efficient shopping for immediate needs.
• Payment Options: Accepts checks, credit cards, and debit cards, including NFC mobile payments.

Customer Opinions:

Reviews: Menards boasts an impressive 764 reviews on Google My Business, indicating a strong customer base.

Reviews often highlight the store's extensive product range and helpful staff. Customers appreciate the ability to see multiple options before making a purchase, especially for specific items like vanities or faucets. The in-store services and delivery options are frequently praised, enhancing the overall shopping experience. However, like any large retailer, there are areas for improvement, with some noting long wait times during peak seasons.

Average Opinion: 3.9/5

Customers generally find the store to be a go-to destination for all their home improvement needs, with a notable emphasis on the variety of products available and the store's commitment to customer service, albeit with room for enhancing efficiency in certain departments.

Key Features and Services:

Menards stands out as a one-stop-shop for a multitude of home improvement and supply needs. With a vast array of products covering home improvement, appliances, building materials, hardware, lumber, pet supplies, plumbing, and tools, the store caters to both DIY enthusiasts and professional contractors alike. The inclusion of services like assembly, in-store pickup, and delivery options adds significant convenience, making Menards a favorite among customers seeking a hassle-free shopping experience.

Recommendations for Visitors:

• Plan Ahead: Given the size of the store, it's advisable to map out your shopping list beforehand to make the most of your visit.
• Utilize Services: Take advantage of on-site services for assembly or installation to save time and effort.
• Check Availability: Befor

👍 Reviews of Menards

Molly A.

5/5

We were looking for a 2-sink vanity for our downstairs bathroom that needed remodeling after recent flooding. Found several ideas we were able to see and then ordered. We did purchase 2 faucets so they'd be available when the vanity cabinet & top came in.

Ryno L.

1/5

I ordered a water heater online as a special order. I needed this water heater asap. I was expecting a couple weeks at the most. They didn't stock this propane water heater in the store. Really? You're a home improvement store. It took over a month to get and there was very poor, vague tracking. The water heater was shipped by Schneider trucking and simply stated, in transit. It was shipped from Laredo, Tx. . Too far. If this store doesn't have in stock what I need, I won't EVER buy a special order online. I will drive to Home Depot in Albert Lea, MN.. They have propane water heaters in stock. At least I will have what I need, when I need it. You've been warned.
Update: When I went to pick the water heater up, the water heater was heavily damaged. I could tell it has fell over during shipment. There was a huge dent on the top and bottom. So I get a refund and they actually took the 11% rebate off my refund. So I'm forced to spend some of my refund at their store. They could of just cancelled the rebate. Menards didn't even offer a in store credit or anything to make up for all the waiting and inconvenience. Horrible customer service. I ordered a water heater online at Home Depot in Albert.,Lea, MN. I can pick it up in one week. I also get a veteran 10% discount all the time and free shipping. Guess I'll start shopping at Home Depot. Better delivery times and customer service.

Jennifer K. M.

5/5

Charlie helped us locate items for our next project.
This guy is incredible. Charlie was thorough and kind. He stayed at our side answering questions and helping us choose the right items.
Excellent customer service skills with such a friendly attitude...Thank you Charlie!

Nicholas S.

2/5

The help you get in the lumber yard is horrible. You get to watch kids sit on forklifts on phone and even had employees walk by you and never asked if I needed any help. Watched others with the same frustration when we loaded concrete and 4x4s.

Anthony K.

4/5

I frequently shop at Menards and have had a mix of experiences, some quite positive and others less so. It's encouraging to see that they employ a significant number of people, including many senior citizens, which not only provides jobs but also enriches the community. Their commitment to hiring local residents contributes positively to the local economy. The store's hours, from 6 am to 9 pm on weekdays, are very convenient for shoppers like me, making it easy to visit after work or early in the morning. Overall, I hope Menards continues to thrive in our community for many years to come.

Aubrey's R.

2/5

We've been here several times and I've gotten the vibe that the employees on the floor don't like being bothered with questions so I never ask. Today my husband did ask a male employee one question about an air filter and the guy seemed like it was an inconvenience. Over one question. Jeeze

Howard A.

1/5

Bought a folding work platform which failed I fell when it collapsed rated for 300 lbs they thought I was lying wouldn't even give in-store credit not happy

Barbara L.

1/5

Customer service is nearly nonexistent after taking a paint formula to them. They made an error. I had to go back. They never apologized or made it right with me.