Deerfield - Council Bluffs, Iowa

Jean M. M.

It’s a nice location but maintenance and staff are horrible, it will take a very long time get something done if even repaired at all, the staff is only kinda nice when they are showing the property and get you to pay. LET THIS BE YOUR LAST OPTION TO LIVE

Kim C.

We've been living here for 6 years now and have been very good tenants, respecting our neighbors as well as the property we lease. In November of last year I started having health issues, missing time from work so less money and paying rent late, but still paid. My health condition has declined. Mobility is difficult now and I live on the 3rd floor and can't leave without the help of my husband, who works nights, leaving me alone. Our income was reduced when I could no longer work so we can not afford this unit anymore. I told this to management numerous times and asked to be moved to a cheaper first floor unit for my safety. I was told that I needed to pay my account in full before they could accommodate me. I also proposed a payment plan to sign a long term lease on a cheaper first floor unit making extra payments for the back rent and was told no. Meanwhile, the balance I owe continues to climb and my life is in jeopardy by not being able to leave my apartment in case of an emergency. Fire...Tornado... Or breaking my neck trying to take 2 flights of stairs. There are a lot of issues here with parking, busted sidewalks,snow removal and the lack of property managers. Your phone messages and emails are not returned.
Check out the Council Bluffs community but pass on GoldMark properties

Samuel A. A.

I have lived here for a little over 2 years. My experience here hasn't been the best. The office lost two of my payments, I've been stuck in the parking lot twice because of no snow removal. My heat went out when it was 20 below and was told I just have to wait until it warms up outside. I've had my car messed with and I won't go into detail because it's absolutely disgusting. Now this place doesn't have anyone at the office and is closed everyday. They now require you to pay by credit card (which I don't have) on a online portal or have to pay by check which I don't have. The cracks in the sidewalks are huge and are a tripping hazard. I'm currently looking for a new Ace. DO NOT MOVE HERE!

Carrie H.

My daughter got a new vehicle on a Saturday in which the management was not available to get a new sticker from. Sunday was the same. By Monday morning her vehicle had been towed for no stupid parking sticker. She has been trying numerous times to get one and has failed every time. Today her vehicle is gone. Towing doesn’t have it so it looks like someone stole it. I wish she had never moved to these apartments. Well it hadn’t been stolen. It once again had been towed because the tow company forgot to put the memo in the computer system to not tow her vehicle while she worked on getting a sticker. It is March now and she no longer lives in these apartments

Terry Z.

After many years of living in a house but wanting to shed the responsibilities that a house brings with it I moved 3 years ago into a different apartment complex in CBluffs. I was not satisfied at all with this "unnamed" complex. Of course as I was new to the apartment living experience I made a poor choice.
In November 2018 I moved into Deerfield and I am happy with my choice this time around. The 3 bedroom is spacious, clean and quiet. Having a washer and dryer in the unit was a must after going a couple years without them and having to use the laundry mat.
Have had to call for maintenance on a couple of issues and they were both handled quickly and professionally. The hallways are kept clean for the most part, the cleaning person does a fine job and vacuums 2-3 times per week, the tenants should be more responsible for picking up after themselves when they break a garbage bag or something of that nature. That isn't a reflection of the complex staff it's a reflection of a few lazy tenants.
As a 2nd shift worker I must say that parking is a bit of a challenge some nights but for the most part I find a spot and have only had to use the visitor parking 2 nights in 6 months. People that give it a bad review based solely on that probably could use the exercise and walk from the visitors lot a little more often.
Overall I am satisfied as apartment living gives me the freedom to not worry about mowing, shoveling snow, repairs, etc. and allows me to be free to do what I want to do with my time off work.

Chris T.

The staff was on point on every question I had a beautiful property and I love the location

Justin S.

My wife and I moved into the apartment in December of 2018 so we haven't been here long but I have some things that are worth sharing. An honest review that may help some people.

The apartment itself is very spacious and was clean and everything worked upon move in. We have plenty of room for us and our two children. We are on the backside of the building and it is very quiet. We haven’t been woken up or even annoyed by neighbors or guests. So as far as living here, it is very comfortable and friendly. The maintenance is always helpful and is responsive within a day or two.

The manager of the complex is very good. She came to us in January this year and has done everything in her power to get the answers for residents and get things completed. Any issues that she cant take care of must go to the higher managers who in my view have dropped the ball a little bit on spending or fixing anything that cost money.

The honest part that a lot of people don't want to talk about is the things that are problem areas. I wouldn't say complaints but rather issues i have that are being worked on.

Lets start with Snow removal. There is a very steep hill entering the complex that if it isn't dry, anything without 4 wheel drive will have trouble entering. The parking lot itself wasn't scooped very well for most of the winter season. It was better towards the end after a lot of frustrated residents made their voices heard. So hopefully next season we will see the improvement in that area.

The parking lot is actually sub par in condition. A lot of ruts where people park and patchy fixes makes it all choppy and hard to navigate through. With only 1 entrance into the complex it makes it hard to turn around if you cant find a parking spot. There is not enough parking spaces for the amount of residents that have 2 cars. We got a garage for this reason.

The most recent thing that happened that i find to be a huge issue is a young girl pulled the fire alarm in our building and it took 1 hour for the fire department to arrive. Multiple calls to maintenance to help figure out how to shut off. Im concerned that the alarm system doesnt trigger the fire department like its suppose to. That building would have burnt to the ground in that time frame. With that said, i do not honestly know if maintenance called the fire department to let them know it wasnt a real alarm thus making it jot a necessity to get there. None the less, the alarm was rather annoying for an hour.

There are no amenities at this complex so as far as rent rate i think it might be a little high as we are literally only paying for a room. No pool, no computer lab, outside mail boxes, no gym room, no picnic tables, no community events, not really a lot of anything but eat and sleep.

Overall I'm going to give the complex a 4 star rating because they have been showing effort to fix some issues that have arose. The negatives listed above are really low points as my family and I at least feel safe in our home. Rome wasn't built in a day and I believe this manager will get some stuff worked out.

Anna S.

I loved living at Deerfield! There were never any problems, good parking for residents and it was a peaceful place to live. The maintenance was well kept and if I ever needed anything they were quick to fix it! Management always has answers to my questions and was always friendly! The apartment was spacious in the living room as well as the bedrooms and having a washer and dryer in unit was amazing. I highly recommend this place!

Nicole W.

I would have given these apartments a negative score if possible. I wish more people would speak up about the serious issues at this property. I lived at Deerfield for 6 years. The last 4 years have been a nightmare. I wont make this a novel, but I want to let you know this apartment complex has very serious issues they refuse to address. I was a resident for 6 years, and also was employed part time as the caretaker for the complex. I saw more than I ever needed to see. From untreated mold, water leaks, broken toilets for over a month, untreated bug problems, etc. Upon leaving the apartments, I talked to numerous residents who are going through the same thing I did. I hope they find a way to get out of there, as nobody should live in those conditions. Management is never on site, maybe 2 days a week. My apartment was so humid, and I had reported this several times. I had bought a dehumidifier and it would need emptied twice a day. One week in the winter when the weather was well below 0, I went without heat for 5 days(with a child and pets in the home). They gave me an ancient space heater that blew a breaker when ran more than 2 minutes. So I dealt with the 58 degree apartment, because saying something did nothing. They would tell me "It should warm up in a few days". In the summer, my AC leaked/froze, so I went several days with no AC. I could not get my apartment to cool down more than 75 degrees on most days. And when it is at least 50% humidity, 75 felt like 90. I don't recommend these apartments. They have a lot of work to do before I would .The neighbors, were all super nice, but I would stay far away from this place.

Ferris W.

Horrible. Been waiting over a month to have mold checked out… had a week or so of no oven and microwave before we had to fix it ourselves and buy ourselves a microwave so we can have food.

Jean M. M.

It’s a nice location but maintenance and staff are horrible, it will take a very long time get something done if even repaired at all, the staff is only kinda nice when they are showing the property and get you to pay. LET THIS BE YOUR LAST OPTION TO LIVE

Kim C.

We've been living here for 6 years now and have been very good tenants, respecting our neighbors as well as the property we lease. In November of last year I started having health issues, missing time from work so less money and paying rent late, but still paid. My health condition has declined. Mobility is difficult now and I live on the 3rd floor and can't leave without the help of my husband, who works nights, leaving me alone. Our income was reduced when I could no longer work so we can not afford this unit anymore. I told this to management numerous times and asked to be moved to a cheaper first floor unit for my safety. I was told that I needed to pay my account in full before they could accommodate me. I also proposed a payment plan to sign a long term lease on a cheaper first floor unit making extra payments for the back rent and was told no. Meanwhile, the balance I owe continues to climb and my life is in jeopardy by not being able to leave my apartment in case of an emergency. Fire...Tornado... Or breaking my neck trying to take 2 flights of stairs. There are a lot of issues here with parking, busted sidewalks,snow removal and the lack of property managers. Your phone messages and emails are not returned.
Check out the Council Bluffs community but pass on GoldMark properties

Samuel A. A.

I have lived here for a little over 2 years. My experience here hasn't been the best. The office lost two of my payments, I've been stuck in the parking lot twice because of no snow removal. My heat went out when it was 20 below and was told I just have to wait until it warms up outside. I've had my car messed with and I won't go into detail because it's absolutely disgusting. Now this place doesn't have anyone at the office and is closed everyday. They now require you to pay by credit card (which I don't have) on a online portal or have to pay by check which I don't have. The cracks in the sidewalks are huge and are a tripping hazard. I'm currently looking for a new Ace. DO NOT MOVE HERE!