Aerial Media Pros - Chatsworth, California

Purpose V. S. J.

I had to give Aerial Media Pros 5 stars. I truly wish I could rate them higher for their outstanding service level. I located Aerial Media Pros with a Google search and I stepped out on faith and took a drive to their office in Costa Mesa California. I was experiencing some technical issues with my DJI Phantom 4 drone. Upon arrival I felt very welcomed when I was greeted by Jay with Aerial Media Pros. I explained the issue I was experiencing with my DJI Phantom 4 drone and he explained their diagnostics procedure and fee (which was very reasonable). Jay went above and beyond the call of duty to ensure that I was satisfied with my drone's diagnosis. It's truly refreshing to know that there are still people like Jay (in this dishonest world), that honestly value customer service. Long story short, if you want to be taken care of and not taken advantage of, contact Aerial Media Pros for all of your aerial drone needs. You most definitely will not be disappointed. Tell "Jay" that Damon Jones, Real Estate Broker/Owner of Purpose Real Estate Company sent you. Anyone is more than welcome to contact me directly. THIS IS A GENUINE REVIEW

rob A.

Aerial Media Pros has outstanding service, support, prices and is my go-to shop. For example, a tiny screw head stripped on my P4P, so I figured, since Aerial Media Pros do repairs, maybe they would have an extra I could buy. Not only did they have one, they mailed it to me...for free! Great people!

Tim P.

On my first order with this company, I ordered two items. I received one item on a Friday, but the other was missing. I called the company and after some confusion on their end, I was told they found the item, and it had not been shipped, and they would ship Priority Mail Saturday and send me an email. Monday morning, I still had not received an email so I called again. This time I was told they still had not shipped, but that it would go out that day.

Mistakes do happen, but it's how a company deals with them that makes a difference. They did not ship the item when they said they would, and there was no apology that they had made the original mistake or for not shipping the second time as promised.

I realize that this was just one order, but they would not be my first choice if I needed something for a deadline.

Jamie M.

Ordered 2 Exotic 16000mah 6S Lipos. Was a little hesitant as I haven't heard much about these Lipos other than from Aerial Media Pros. Received the batteries a week and a bit after I placed my order due to a back order. Tested the batteries and all cells were good reading 3.8V. They were well packaged and shipping was quick, fitting great on my S900. Thanks Aerial Media Pros.

Peter R.

I should have known this wouldn't go well when I tried to order some parts for one of our UAVs. First thing was that their website didn't work. When I tried to order, the website said my CC was invalid (which it wasn't). I tried several times but then ended up calling. Well, turns out their site was broken and they were wondering why they hadn't had any orders. Not an issue for me but really? So then I was asked for a list of items I wanted to order and they would send me a PayPal invoice. OK, a bit odd but whatever, I did that and got nothing. I sent it again the next day, nothing. I called and then waited about another 8 hours then got the promised invoice. I paid and the items they did send were shipped quickly . When I got the package I found out they had shorted me 4 sets of propellers I had ordered but included on the shipping note was "We owe you 4 sets of propellers". Err? So, I emailed to try and clarify what that meant - eg - were they going to send them in a day, two weeks, a year? No response. I called and left a VM, no response. I called again and left another VM, no response. I called sales (apparently the only phone they pick up) and asked for a refund which I am told I will get. I won't hold my breath.

Brian G.

They get 5 stars only because it didn't have a 10 icon. Thanks Winston. My 250 mile {total} road trip to Aerial Media Pro was worth the drive. These people work with the little Guy. Thanks, Brian

Robert H. (.

Beware don't buy a battery from Aerial Media pros. Sent a bad battery will not charge 5 of 6 cells. Out $550 and now need to buy another battery. All the said was sorry. You purchased it three months ago. Bad company. Was going to order more from them, but will look else where. Poor sevice on very expensive product.

Vampire4 U.

Great customer service. Even though they don't work on the Dji2mini drones, I got a referral to a place with phone number where I can get my drone fixed. This info is much appreciated.