Apple Broadway Plaza - Walnut Creek, California

Ronald F.

Ok I’m frustrated and annoyed but I’m loyal as Apple products rock and they have the best Connectivity. All that being said repair and AppleCare jus t dropped the ball. My iPhone 14 case did not protect my phone again. It’s what Apple made available when I bought the phone in May. So now my glass is cracked. I set an appointment easily in Walnut Creek. A 30 minutes Drive. My annoyance was the genius agent could not do the repair unless he erases the phone. Adding 15 more minutes. Now after that I am now waiting an hour for the phone. BTW Apple Maps said the store was across the street. I’m actually a vendor and shareholder too and this would not be tolerated by Apple if I annoyed the customer. I had to vent and share.

Grace L.

Perfect spot with a big plaza to relax in. Only flaw was a lot of “ education in Apple” kind of kids in here 😂

Julia N.

I am actually extremely frustrated. My husband and I called the Apple Broadway Plaza to see if we could do the military discount in store because we were gonna pay in cash. The lady on the line confirmed that we absolutely could. So we drove an hour from base to this Apple Store (after work) and when we go to pay in cash the guy said they can’t apply a military discount in person and the device needs to be purchased online. This is exactly why I called the store PRIOR to making the drive and having to pay tolls.

toshiro

Made a Genius bar appointment for 6:45. Didn’t get called until 7:20…. Arrived a few min early, was told I need to wait for a text. And the text never came. Sat around wasting time for no reason

Michael D. R. E.

Many years ago, when the Corners building was being built, the design was absolutely beautiful with brick and concrete and featured a few great businesses like Tiffany’s and Va Da Vi. Unfortunately, the City of Walnut Creek got swayed by the power of Steve Jobs and allowed the Corners to be redesigned with the stainless steel monstrosity called Apple and the entire Corners project was officially ruined. That stupid Apple store was thankfully removed and was relocated across the street into its current location. I wish there were more trees and better landscaping but the building is simply amazing. The location is great and I come here frequently since I own an obscene amount of Apple products. It’s just a shame the police need to keep a constant presence so thieves will be somewhat deterred from breaking into the place. It feels like a flagship store. I’m rating it that way too.
Michael Delehanty
Compass Real Estate

Cheeba D. Q.

Dominique Camarena (Employment Recruiter)-Walnut Creek Office
is a very nice and kind person. Her knowledge and wisdom of the employment field made things very comfortable for me. I am looking for a part-time position after working at my current full-time position of 15 years. Dominique made me feel confident and assure that everything's going to be fine for me after getting back in the work field after 15 years in the medical field. Dominique has a caring personality and bright smile, I truly enjoyed meeting her. It felt as if we knew one another for a long time. PS, that lady deserves a raise! 5 Stars *

Ms. LaTwyna Duncan

Deb B.

Always good service. Bought new iPhone and iPad online and picked up in store. Very fast service.

Rajat S.

It a first apple store I visited in US different to what I jad seen in Uk. Customer service was fast people were there to help.