Apple Tower Theatre - Los Angeles, California

Address: 802 S Broadway, Los Angeles, CA 90014.
Phone: 2136551200.
Website: apple.com
Specialties: Electronics store, Computer repair service, Mobile phone repair shop.
Other points of interest: Delivery, In-store pickup, In-store shopping, Onsite services, Same-day delivery, Wheelchair accessible entrance, Wheelchair accessible parking lot, Repair services, Quick visit, Electronics, Credit cards.
Opinions: This company has 897 reviews on Google My Business.
Average opinion: 4.3/5.

📌 Location of Apple Tower Theatre

Apple Tower Theatre 802 S Broadway, Los Angeles, CA 90014

☎️2136551200

⏰ Open Hours of Apple Tower Theatre

Monday: 10 AM–8 PM
Tuesday: 10 AM–8 PM
Wednesday: 10 AM–8 PM
Thursday: 10 AM–8 PM
Friday: 10 AM–8 PM
Saturday: 10 AM–8 PM
Sunday: 10 AM–7 PM

Introduction to Apple Tower Theatre

For individuals seeking a premium Apple experience combined with convenient repair and service options, the Apple Tower Theatre stands as a notable destination in Los Angeles. Located at 802 S Broadway, Los Angeles, CA 90014, this iconic landmark offers more than just a retail store; itâs a hub for Apple enthusiasts and those requiring technical assistance with their devices. With a dedicated phone line at 2136551200 and a detailed website â apple.com â prospective customers can easily access information and plan their visit. The theatreâs design itself, a beautifully restored Art Deco masterpiece, immediately sets it apart, offering a unique and aesthetically pleasing shopping environment.

Specialties and Services Offered

The Apple Tower Theatre primarily functions as an electronics store, showcasing the full range of Apple products, including iPhones, iPads, Macs, Apple Watches, and accessories. Beyond retail sales, the store provides essential computer repair service and a dedicated mobile phone repair shop. This comprehensive service offering caters to a wide spectrum of customer needs, from simple troubleshooting to more complex device repairs. Customers can expect a knowledgeable and skilled team capable of addressing a variety of technical challenges.

Location and Accessibility

The theatre's strategic location on South Broadway in downtown Los Angeles facilitates easy access for a significant portion of the cityâs population. Its central location contributes to its popularity as a convenient shopping destination. The store is designed with accessibility in mind, boasting a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that all customers can enjoy a seamless experience. Furthermore, the store offers a range of convenient services such as delivery, in-store pickup, in-store shopping, onsite services, and same-day delivery, demonstrating a commitment to customer convenience. The team is equipped to handle quick visits and provide efficient service.

Customer Feedback and Reputation

The Apple Tower Theatre enjoys a consistently positive reputation among its clientele, as reflected in the numerous reviews on Google My Business. Currently, the store has amassed over 897 reviews, with an average opinion of 4.3/5. This impressive rating underscores the high level of customer satisfaction and the storeâs dedication to providing excellent service. The overwhelmingly positive feedback highlights the importance of the staff's responsiveness and efficiency, as evidenced by comments such as 'The place is very beautiful, good service. I bought one Macbook and the staff worked so fast for me.' This suggests a streamlined process and a team committed to resolving customer issues promptly and effectively.

Additional Points of Interest

In addition to the core services, the Apple Tower Theatre offers several supplementary benefits. Customers can utilize credit cards for their purchases, providing a secure and convenient payment method. The store also caters to a variety of needs, including electronics, and is equipped to handle a diverse range of customer inquiries. The layout and ambiance of the store are designed to promote a comfortable and engaging shopping experience. The repair services are performed by trained technicians, ensuring the quality and reliability of all repairs. The focus on quick visit options allows customers to receive assistance without significant time commitment, further enhancing convenience.

Contact Information and Website

To get in touch with the Apple Tower Theatre, customers can utilize the provided phone number: 2136551200. Alternatively, the store's website, apple.com, offers a wealth of information, including store hours, product details, and service offerings. The website is regularly updated to reflect any changes or promotions.

👍 Reviews of Apple Tower Theatre

Apple Tower Theatre - Los Angeles, California

ĐẶNG P.

5/5

The place is very beautiful, good service.
I bought one macbook and the staff worked so fast for me.

Victor H. M. D. S.

2/5

Awful and slow service. Waited in line for almost 30 min without knowing what to wait for. Saw vendors catering to people that were pretty much on their phone the whole time. Considering the amount of staff a D public there, they should keep at least one or two vendors specifically for people that are already set on their preferences and payment method and/or carrier and stuff. Keeping everyone on the same line is crazy, considering trade-in and other gimmicks take so much more time than simply swiping your card and paying.

All things considered, architecture was insanely good.

Chuck H.

5/5

We visited just to see the architecture. Beautifully restored at the store at the ground level and the balcony, with some neat restoration exhibits in the basement.

Rodrigo ?.

5/5

This is the main store I go to & have an appointment for next week. Walk ins is not really available for Genius Bar which is understandable but I think walks ins should be given a slot available. I waited two weeks for a Genius Bar appointment just to tell me a resolution that could have been done weeks when I was in there as a walk in.

Customer service was ok but I’ll do a follow up after I get my Genius Bar experience done with next week. Lots of phones and items for use to try which is great also. The iPhone purchasing experience was great and pretty smooth. Seems like walk in service isn’t a priority over appointments so make sure you get that appointment.

I’d definitely come back to this store for future purchases and repairs. Lots of security and a phenomenal interior decor. Customer service was very attentive and great.

My issue isn’t with customer service is just product reliability and reasonable repair/replacement prices for everyday normal wear/tear/usage. $30+ to replace an out of warranty AirTag or a lot more just to repair…it is out of warranty but it’s the same price as new one & I’d lose the custom engraving too. Lesson learned, don’t buy AirTags.

***update***
I recently did a demo of the Apple Vision Pro through Iriana & it was an excellent experience. She was able to really show me the potential of the product, if the price was in my budget I would have bought it mainly because of the demo.

I don’t think you can truly judge that product without a proper demo & she did excellent.

Also had an issue recently with my AirPods Pro and luckily it was still under warranty & Stefon took care of it. Solid customer service experience too.

Colby P.

5/5

Fantastic experience here. Beautiful place. It’s worth going in just to walk around. We were helped by Von (Vaughn? Not sure on spelling). Nicest guy we’ve met on our trip. Helped us with our purchase and took the time to show us around. Would 10/10 recommend. Also - give this man a raise !

Felipe L.

5/5

One of the most beautiful architectural restorations I’ve seen, as well as one of the best laid out Apple Stores I’ve seen. Any film buff and/or LA history enthusiast should visit for the sheer history of this venue. Make sure to go downstairs to see the mini gallery about the restoration process. I came when this store opened (and met Tim Cook) but it’s still just as pristine today as when it opened.

Stephanie C.

1/5

Don't shop here. Horrible patronizing customer service and I also put in a complaint with Apple HQ and they were surprised by the treatment I received. I will be only shopping at Costco for any Apple products from this day forward. Today, I tried to return brand new headphones unopened with a receipt that I bought from same store. I bought them for a gift for someone as I already own like 4 pairs. After Lisa asked for my receipt and viewed it, she then asked to open my new unused packaged headphone box which surprised me. She didn't explain why. I said okay because I was returning them. Lisa opened the packaged box and saw that the headphones were in tact. Then after she reviewed my receipt and then opened all the packaging, Lisa tricked me and said I couldn't return them because I bought them more than 14 days ago. Then why did she ask to open the headphone box and mess with the packaging if she wasn't able to return the headphones? And when I asked for a new set because she opened the box, since I couldn't return them and I'd like an unopened box so I could give them to someone as a gift, she wouldn't give me a new unopened box because she said that I said it was okay to open the box. But why did she ask to open the box if she knew she couldn't return the headphones and kept insisting I gave her permission to open the box....like it's my fault? She tricked me and then was incredibly patronizing. I usually don't write 'Karen' like reviews but this interaction with Manager Lisa warranted it. Thank you Costco, here I come! Or maybe hello Samsung?

Shervin P.

4/5

Nice place, great architecture BUT as I visited many of Apple stores, a store is always located in a safe, secure and good looking area of the city. Downtown of the LA is really terrifying place. I was looking an hour for a safe area just to park my car. But as I said the Apple Store itself is really great but the location is a little bit annoying, somehow different from your expectations having from an apple store location.