John Hawkins
1/5
I am the principal at HawkLaw, PA, a personal injury law firm with offices in South Carolina. We retained Array Digital to handle our website in 2021. Over time, we became dissatisfied with the results of this relationship. In March of 2024, I informed Eric Olsen, CEO, of our desire to end the relationship. When we asked for the credentials to our website, which Array had previously convinced us to host on its preferred platform, Eric refused to relinquish control of our website, demanding additional amounts allegedly owed under the contract before they would release the website. We did not believe this was fair, as the website was at the core of our ability to get new business. We needed to be able to make changes to the website for ethics compliance and monitor it for incoming leads and for other important reasons. We were left with no other practical alternative than to file a lawsuit against Array, along with a request for an injunction, asking the Court that Array be compelled to release our website to us. Subsequent to filing this injunction, yet before the Judge issued any ruling, Array finally agreed to give us back our website, but sued us for additional money allegedly due through the remainder of the contract period. This meant we had no direct control over our own website for nearly a month. The litigation is still pending, but I can say that we have been wholly dissatisfied with Array's conduct. Array's refusal to release our website to us, which is the lifeblood of our business, struck me as an act of intimidation and was entirely unprofessional. This unpleasant experience has been a very expensive and time-consuming headache.