Ashley Store - Gilbert, Arizona

Cerie Uy

Zach was very accommodating and approachable. We were just actually taking chances and see if that something we want is available in the location where it needs to be delivered and amazingly, he made it all possible which he also included a huge discount. He is very calm and friendly. Thank you so much Zach. Ashley Company should give you a reward for a 5 star service.

Carla J

So I must start by saying that I have purchased items from this store years ago and no, it’s not what It used to be. I walked in store looking for a outdoor set when I met Zachary. Of coarse every seller is super pushy in this store. He was not an exception. However, he did a great job in helping me finding the right set. He was super nice and helped me figure out the best size for my balcony.
After all the paperwork I finally decided to purchase the outdoor set and I also the warranty for 5 years.

The nightmare started when they delivered the set. I paid for these guys to mount the set and remove all the boxes. They came
over in a rush mounted it and scratched all of it in the process. They left all the mess in my patio and my neighbor came to complain to my door. I called the warranty and it only covers repair so basically they agreed to paint over a 1,000 dollar scratched chairs. The person in charge of the repair came over a few days after the delivery and then left for personal reasons without doing the repair.

I ended up with a brand new scratched furniture and nails, screws, boxes, trash in my backyard.
There is absolutely no returns allowed in this store now I know why. I’ve purchased from other stores such as Living Spaces and I haven’t got any issues at all. I learned my lesson the hard way.

Jackie Greene

Glen was very easy to talk to about furniture in mind, was very patient and had a great sense of humor in conversing with us.Management acknowledged seeing us shopping around day before and was very Courteous and grateful for our business! I will definitely comeback.

Maria Sanducci

Highly recommend working with Nate. It was a very relaxing shopping experience, didn’t feel pressured to buy, he was great. I’m very picky and definitely not a fan of traditional style, so he showed me options that would fit my tastes. I really appreciated that when we came back even though he had two clients at the same time, he made sure to give time to each of us. Excited to get my new sectional.

Elagic Mwashi

Buying from them and approving your credit is excellent. Delivery process it's hell. They deliver after 1 month. They also deliver the right bed with wrong frames so it's look like a king size bed with full size mattress.try to get to customers service it's hell too from automated door agent who blocks ? all your calls and hang up on you. So good luck trying to get your issue solved because technician will take two weeks to show up at your house and another month for the right order. Don't buy from Ashley!!

Sophia Daniels

⭐⭐⭐⭐⭐

We had an excellent experience at Ashley Furniture! Charles was incredibly patient and helpful, taking the time to answer all our questions and guide us to the perfect pieces. Connie, the manager, made the process smooth and stress-free. Fantastic customer service and great furniture—highly recommend taking advantage of their holiday sales!

bryce mcnabb

We walked into the store and at first no one helped us, but then Dean met us and was VERY courteous and helpful with any questions we had. He was also apologetic about no one helping us. Then he introduced us to Angela! She was even more helpful! We fully enjoyed our shopping experience at the Gilbert Ashley store! ?

Elena Petrova

I purchased a couch and a chair for a business. I was told that there's no possible way to have a time frame arranged for delivery and that if the time frame doesn't accommodate our business hours I could just push back that delivery for another day until I get a time frame that we need.

When Monday of delivery day came I was given a time frame that only gave us a 30 minute window to fit our business hours. Since there was no option to reschedule from the text message confirmation I call the number provided. The person on the phone was trying to persuade me into allowing delivery anyway because they are "known to be early".
Long story short, im still waiting for this furniture. Its been weeks. I tried to call the store where i made the putchase but the automated service does not allow me to enter my phone number for the verification of sale, and because I'm always around other, I did not want to speak my personal phone number for security purposes. It has been a terrible experience. The saleswoman from the Ashley store where I made the purchase reached out to me after hours on her personal time trying to resolve the issue and I appreciate that very much. I don't think that the store or the sales members are responsible for this. I was very well taken care of. They were terrific at assisting me and were not pushy in any way. I do, however, wish that the delivery service could be improved. There seems to be lack in communication and this shouldn't fall on the customer.

Hope to receive the furniture I ordered.