Crate & Barrel - Walnut Creek, California

J D.

We really love all of the kitchenware at Crate & Barrel. Last week, we made a big purchase for a $400 coffee maker.

This week, we went back and bought over $550 worth of kitchenware.

However, the customer service is truly lacking.

The first time we were at C&B, we barely said, “Oh, excuse me” and the customer service rep said, “I’m already helping someone” and walked away. Ok, ouch. Who hurt you?

Today, I thought, ok, we’re going to be pleasant, friendly, not bother any of the associates (we really hate inconveniencing people). One of the girls on the floor kindly brought all of our goods to the front. I gather that this is their attempt at a “white glove” service but to also encourage us to buy more.

Once we got to the front, Sarah, the cashier, already seemed annoyed that we had so much to pay for, as well as having to individually wrap 12 glasses. We patiently waited, said our please & thank yous. We wanted to split our payment (one was a $200 gift card and the rest on credit card). Sarah mumbled her instructions when my partner asked what to do, he could barely hear her, so he made a couple of mistakes on the touch screen. At one point, she asked for “4 digit number…” and he wasn’t sure which number she was referring to, so he was a bit confused. I kid you not — this woman — who otherwise looked pleasant, against my better judgment — rolled her eyes at him, took the card, and proceeded to just do it all herself.

At one point, she asked us to just wander around while she finished wrapping stuff up. Ok? Thanks? We’ll just awkwardly stand 5 feet away from where we were at while we process this “delightful” experience.

Sorry, but — what did we do to you? Was my cologne offensive? Did I have a giant zit on my face? Was I wearing an ugly outfit? lol.

It really isn’t that serious, ma’am. Save your bad attitude for a customer who deserves it. Just do your job as kindly as you can. I work with teenagers, I get it, but the sheer attitude and general under-the-skin tension from all of the employees at this place makes me wonder if they’re being treated well by their employers. I don’t roll my eyes or act annoyed with my students everytime they make a mistake or need something.

I’m tempted to apply for a position myself so I can get a sense for why there’s so much tension and unkindness. Like why is every staff member so miserable? It doesn’t make sense. It truly must be because of management. Stop making your employees miserable, and they’ll stop making us, your paying customers, miserable.

It sucks because we really love this store. But maybe we’ll just order online from now on, or go to Pottery Barn & West Elm.

Jennifer

Very rude sales associate named Mila. Brunette short hair. So so so rude - ruined our experience. Please reconsider your hiring practices and / or training your associates. Thanks

Enes S.

Crate & Barrel in Walnut Creek is like a candy store for grown-ups who drool over decor. The moment you walk in, you're greeted by impeccably arranged living spaces that look so perfect, you might feel the urge to move in. Their selection of stylish furniture and chic kitchenware makes you want to throw out everything you own and start fresh.

The staff here are not just salespeople; they're design wizards who can help you turn your Pinterest dreams into reality. Whether you’re looking for a cozy sofa, a statement coffee table, or some elegant dinnerware, Crate & Barrel has it all. The best part? You can browse without pressure, allowing you to soak in all the inspiration.

So, if you find yourself in Walnut Creek, make sure to swing by Crate & Barrel. It's a haven for anyone looking to elevate their home decor game. Just be prepared to fall in love with everything you see!

Kyle H.

I came here to buy a lamp and then found out I couldn't buy most of the lamps on display today. I don't really understand the point of coming in to shop at a place like this if you can't immediately purchase the items to bring back to your house. Seems like it's the right move to just buy online and never come in here for everything but the absolute largest purchases.

Ervin

Very very expensive. But good service and expansive store. You are doing good drincc you are doing good I was that you that you have to be there by a car. You are doing good I was you have to be a member at least. You are doing good and I will get back with the kids but you have a great day at school only thing that I have a meeting in my. You are not on the list and the. You are not a good idea I have been in the hospital since the beginning I was wondering what a beautiful. What I can find a way I don't have some. What I can find a way I don't want it is not the Bart is.

Grace L.

Beautiful designed! Especially all the lamps 😂

Brighton Y.

Nice selection of furniture and equipment. Staff are very helpful. Definitely a clean interior and nice lighting. Features amenities such as drinking water and wifi.

Tara P.

We visited Crate and Barrel in Walnut Creek for a specific piece of furniture. Unfortunately, they didn’t have what we were looking for which is understandable. The issue I have is the sales woman. She was not helpful and did not give me warm fuzzies. When I shop at a store and plan to spend thousands of dollars, I expect a certain level of service. I will still shop at the store and others, but will next time ask for a different sales person.