Digital Federal Credit Union - Waltham, Massachusetts

Digital Federal Credit Union: Your Partner in Financial Well-being

Located in the heart of Waltham, Massachusetts, the Digital Federal Credit Union is a member-owned financial institution that has been serving the community for over 80 years. With its rich history and commitment to excellence, DCU has established itself as a trusted name in the financial industry. In this article, we will delve into the world of DCU, exploring its main services, location and access, featured characteristics, practical information, and what past members have to say about their experience.

Main Services

• Insurance: DCU offers a range of insurance products, including auto, home, and life insurance, to protect its members from unexpected events.
• Investments: With a variety of investment options, members can grow their savings and achieve their long-term financial goals.
• Branches & ATMs: DCU has an extensive network of branches and ATMs across Massachusetts, making it easy for members to access their accounts and conduct financial transactions.
• Borrow: DCU offers a range of loan products, including personal, auto, and home loans, to help members achieve their financial objectives.
• Support: Members can count on DCU's dedicated support team to assist with any questions or concerns they may have.
• Services: DCU provides a range of services, including account management, budgeting tools, and financial planning resources, to help members make the most of their financial resources.
• Membership: By joining DCU, members become part of a community that shares a common goal of financial well-being.
• Free Checking: DCU offers a range of checking accounts, including free checking options, to help members manage their daily finances.
• HSA Checking: High-interest savings accounts, such as HSA checking, allow members to save for healthcare expenses and other long-term goals.
• Visa Debit Card: DCU's Visa debit card is a convenient and secure way for members to make purchases and withdraw cash.
• Greenlight Debit Card: The Greenlight debit card is a innovative payment solution that allows members to manage their spending and stay on top of their finances.
• Primary Savings: DCU's primary savings account is a great option for members who want to save for short-term goals, such as vacations or emergency funds.
• Advantage Savings: The advantage savings account offers a higher interest rate than the primary savings account, making it an attractive option for members who want to grow their savings over time.
• Smart Savings: DCU's smart savings account is designed for members who want to save for long-term goals, such as retirement or a down payment on a home.
• Money Market Savings: The money market savings account offers a competitive interest rate and flexible deposit options, making it a great option for members who want to grow their savings.

Location and Access

The Digital Federal Credit Union is located at 130 Lexington St, Waltham, MA 02452. This address is easily accessible by car, with ample parking available in the nearby parking lot. The credit union is also wheelchair accessible, with a ramp entrance that provides equal access to all members. For those who prefer public transportation, Waltham is served by the MBTA Commuter Rail and the Route 128 bus line.

In addition to its physical location, DCU also has a strong online presence, with a user-friendly website and mobile app that allows members to access their accounts and conduct financial transactions from anywhere.

Featured Characteristics

* Member-owned and operated: DCU is a member-owned credit union, which means that its members have a direct stake in the institution's success.
* Community-focused: DCU is committed to serving the community, with a range of programs and services designed to support local businesses and individuals.
* State-of-the-art technology: DCU's online platform and mobile app are designed to provide a secure and convenient way for members to access their accounts and conduct financial transactions.
* Competitive rates: DCU offers a range of competitive interest rates on its deposit products, making it an attractive option for members who want to grow their savings.
* Personalized service: DCU's dedicated staff are committed to providing personalized service to its members, with a focus on understanding their unique financial needs and goals.

Practical Information

* Phone: 800-328-8797
* Website: dcu.org
* Hours of Operation: Monday - Thursday: 8:30am - 5:00pm, Friday: 8:30am - 6:00pm, Saturday: 9:00am - 1:00pm
* ATM Network: Allpoint, CO-OP, and Visa ATM Network
* Branch Network: 20 branches across Massachusetts

Opinions from Members

DCU has 126 reviews on Google My Business, with an average rating of 3.2/5. While some members have expressed satisfaction with the credit union's services and rates, others have noted that the online platform can be slow to load and the mobile app has some glitches.

However, the majority of members praise DCU's friendly and knowledgeable staff, who are always willing to go the extra mile to help with any questions or concerns. Members also appreciate the credit union's commitment to community development and social responsibility, which sets it apart from larger financial institutions.

Overall, DCU's strong reputation and commitment to serving its members make it a valuable resource for anyone looking for a reliable and trustworthy financial institution.

👍 Reviews of Digital Federal Credit Union

Destanni B.

1/5

Extremely rude people! I called because I wanted to ask some questions about mortgages and I was told that I needed to come to a branch during business hours. Fine whatever heads to a branch closest one is an hour from me, I check in and waited about 15 minutes. Then this woman came out Janet no pleasantries or anything just “we can’t help you we have no one here to answer your questions you have to call” I told her I did and was told to come in “you did not speak to anyone at this branch we would have told you no” well I did it’s the closest one too me. She was super rude no customer service skills. Can’t tell if you hate your life or your job but neither is my problem learn what customer service is and then maybe try and find something new. LOOKOUT FOR THE INDIAN WOMAN NAMED JANET HER NAME TAG SAID SHES BEEN THERE SINCE 2020 BE ADVISED AND STAY FAR AWAY

Udson P.

5/5

Today I had the pleasure of having Giovanna to assist me and it was a very good experience. She is wise, understanding, patient. THANK YOU. You deserve more than 5 stars.

Levon K.

1/5

Worst tellers ever , bunch of unprofessional tellers behind the glass , their jokes with each other is more important than the customers that are waiting in line. Couple of kids with no respect, they are lucky I did not snap and made a scene in front of everyone. ,, they are lucky I was in good mood

Alfred B.

1/5

Worst location ever. This is two or three time I come here everything is slow. The people on the Desk don't care. Alex Perez looks like he doesn't know what he is doing. He asked me my phone number 3 times to make a deposit? He asked me my membership number as well two times to make a deposit. Long line everyday. What is wrong with you guys?

Enrique R.

5/5

I'm a long time DCU member here.
I mainly deal with the leominster location but recently visited the Waltham office.
While I was at the Waltham located I was assisted by Sairy Ramirez. She was extremely helpful & very informative.
She completed my car loan process quickly. She made my visit to DCU a pleasant one.
It also didn't hurt that she was extremely pleasant to look at .

Harshad S.

1/5

This is the most useless bank that I've ever seen. They just flatly refused to give me a cashier's check via credit union sharing. I've had similar instances in the past when I just walked over to RTN Federal Credit Union and they helped me out in 5-10 minutes.

Don't waste your time going to this bank or this location. I'm not going to go back here again

Phil D.

5/5

I've been a long time member of DCU and today I visited this branch in specific, this young woman named Giovanna walked me through the understandings of so many things! Some stuff I've been struggling with for a while.. she explained the process of online banking in great detail to help me understand and equity loans she really made the process of banking efficient and with a smile! I will be coming to this branch with any of my banking needs and I would recommend this branch to everyone!

Garrett K.

1/5

I have been a member for 17 years, since change over in C-Suite this bank has gone seriously downhill, pretty disappointing. Everything from no virtual account access (up to 16 hours while traveling), long deposit holds and poor customer service (changes to accounts without notification)I have decided to close up shop on DCU - The era of local credit unions is over, online banks offer better service, and technology.