Grace T.

The lady said they don’t do the scanned barcode on the forever 21 app to record your receipt. They instead accept your email. Also my mom clearly bought a red tagged sale item on today when they have additional 50% off all clearance items. Yet they tried to charge her full price. When pointing out their mistake the cash register person had to double check with their manager and their manager was like fine just give it to them. They only gave us the RED TAG PRICE. not the additional 50% as they said on every display sale price listing. The listing was on plaques of what your new price would be. Do not go to this store if you want them to honor any of their deals. Finally found the person who checked out our items. It’s Hannah. Watch out for her.

a.aasher S.

I came in on friday to shop for some new clothes, it was so disappointing and such a bad experience. There was a store manager there named David, he was yelling at employees and just creating an unpleasant setting for customers. I felt uncomfortable and unsafe shopping. Does not seem like a good manager.

Joycelin B.

The people working here are utter idiots no wonder the store is closing, no common sense when serving who is first and working at a slow rate.

Jazmine R.

Came to this store and Hated this forever 21 made me have the worst experience ever the store manager is so rude and so nasty to employees this should not be happening in front of customers !!!

Arabella D.

I came in with a huge obnoxious shein order for return all separated into three different returns and molly was so helpful. She made everything super easy (basically) handled the whole thing for me and was super knowledgeable. Super smooth simple shein return

Madelyn S.

The male attendant with the glasses in the fitting room between hours of three thirty and four fifty five.
Upon getting some garments from an assistant manager in the front. I was directed to the fitting room where a young lady told me whatever door was open. I could go in, I went to the first door that was open. And no one was in there, so I committed to trying on the close.
I think 5 minutes or 10 minutes. I got in the fitting room door, which I had three articles of clothing which I had show the young lady.
I get this male voice knocking on the door, telling me to hurry up and come out because someone was using that particular room.

I informed him that there was nothing in there, and that I was told to come to this room, but to hold on, I'm still trying on the clothes.

He knocked again as I'm putting on my personal clothes. And I again tell him hold on don't rush me.

After leaving the stall , I informed him, who was right at the door entrance and giving him the clothes that I changed my mind and he dropped one if not two of them articles that I had tried on.

My husband asked him if he had a problem with that me. He said to my husband in a sarcastic voice, "She threw the clothes at me."

I said to him no, you dropped them and more. Importantly, you were rushing me?
When I was told to go to that room by the young lady working with you.

My husband stepped in and said, "Why don't you apologize for how you acted."

He again said in this sarcastic voice, trying to dismiss my husband for standing up for me for how he spoke to me.

He states to tell my husband (who saw that I gave him the clothes) " she Through the clothing at me" and that we can go out his store as in dismissing us.

My husband informed him no I would like you gonna apologize to her, or is it that your pride can not let you do that.

He then goes into calling security.

My husband informed him, "To go ahead, that's fine."
I didn't want it to turn out that way. But I can understand why my husband needed to defend what he saw & heard from this man.

After all, we were customers ready to purchase said items. However, with the increase knocking & treatment from this male fitting room attendant, I felt I was being rushed and then to accused of throwing the articles at him, I decided not to.
I was disappointed in his professionalism and said behavior. I could not believe what I was witnessing.

I just told my husband to let it go.

My husband went to the lady who helped us with getting the garments from the back, and I asked her for the manager.
She said she was one of the managers and how could she help.
I informed her of my experience with this male fitting room attendant.
She stated we could get talk to a noth manager, I just wanted to get out of that place for my blood was rushing & I didn't want my husband to see how hurt I actually was by this event.
As we are exiting he has come up near the front as if we need to leave the store. My husband wanted to prove the point that he was not in control of us or our shopping. I just pulled my husband & left.

I need to let you know, having a male attendant at the women's fitting room is not Ideal first of all and If your staff is not willing to take accountability for their behavior then the store has no integrity in the close are worthless.

Sad & Hurt
That was once a customer at that location

Rymates

this store is closing now but theres no news so...

Pina C.

Careful they like to put the wrong size tags on clothing(mistagged) and make it a big deal when you ask for the right size with receipt. Manager snickering and extremely gaslighting customer service. Overall complete negative. Asked for managers name and refused to give any information on how to contact customer support.