Frontier Communications Retail Store - Parkersburg, West Virginia

Lorindawood

Had frontier for many years no issues ,until I had service up grade to fibernet now the house line no longer works spent hours on the phone.trying to double shoot and still no results

Codey L.

Really terrible. Only thing offered in my (semi) rural area. Internet is slow when it works. Randomly stops working multiple times per day and the router has to be reset sometimes multiple times. Techs come out and never fix anything. Some even admit many people have the same issues.

Never seen a company with such consistently bad reviews. If you have an option, GO WITH SOMEONE ELSE. Wish I could afford satellite internet.

The jail in Marietta has a higher review rating than this company. Idk what else I can say. Seriously, frontier, what are you doing?

Matt K.

I've been down in this area for the entire year, and most of my customers use Frontier because there really isn't anything else. Every time I've dealt with any of them, it's an absolute joke. The latest is that the customer is laying for a specific amount of speed, but their modem is capable of handling it. The customer didn't know any better, but they just left that modem in place for years, charging them for more service . They can even provide them with that mode. After 15 calls with them, each call I was "escalated" seemed to every higher level I went to the dumber they got. I finally was told they would come out to install a new modem and run a new cable from their box outside. When they they arrived, they told us they couldn’t do any of that. This place is an absolute joke. If you at all the reviews, it's unanimously the same for everyone. Their reply to the reviews is a copy and paste message. They just chang the issue and name of the reviewer. I'd recommend looking into a cellular internet option and avoid these folks line they plague.

Shane E.

I heard about the Affordable Connectivity Program through Frontier and decided to try it out. They set me up with fast fiber optic internet they provide and it's awesome. I love it. The only problem I had was the wait time for them to install. Like from the time I put the order in i had to wait around 2 weeks until installation day. The worker who came had got everything installed really quick and was really helpful with showing me how to use the app to change any settings. I definitely recommend this company to my friends and family. Also even without the ACP discount the cost for what I have would be $49.99 and that's the cheapest fiber optic internet they have and it's faster than any internet I've ever had.

Mel G.

Horrible service people.

The ladies they have working for them are dreadfully rude and absolutely no help with anything other than selling you a service that doesn't work.

I pay for a month of internet and lose 2 - 3 complete days every month. Not to mention the multi-hour outages that happen almost daily.

That's thievery plain and simple.

If I buy a bag of 10 apples and only get 9 then I'm not getting what I paid for am I?

Joke of a service.

Stay as far away from these clowns as you can.

justin G.

Haven’t had too horrible of a time with customer service ( although each call is usually 45 minutes or longer) but the WiFi service is poor at best. Xbox is literally 5 feet from the modem and going wireless is almost impossible with all the disconnections. I have a Ethernet hooked to it now but it still goes out roughly two or more times a week. Modem completely stopped working yesterday and I was unable to get one without one being shipped to me in two or three days. Only real good thing is price stays the same monthly.

Tate R.

I have been without internet for a week now. The earliest they said they can send a technician is another 2 weeks. Every single day I see technicians sitting on their phone in town doing absolutely nothing. When I attempt to go to the retail store here I get no answer on the phone and the doors are locked. An employee literally ran to their car to avoid talking to me. This is the worst customer service I have ever experienced and after looking through reviews I see I am not the only one. How is this place still open? How do these people have jobs? This atrocious customer service would be punished at any other company. Tech support only tells me there’s an outage in my area and there’s nothing they can do. When I check my area for outages it says there is none and my next door neighbors frontier internet is working just fine. I have no other options for internet where I live. I would switch to suddenlink in a heartbeat if it were available. Unfortunately I’m stuck with frontier and the awful employees that work at this store and only wish to sit around and do nothing. Absolutely embarrassing company.

Joshua S.

The worst internet on the planet frequent disconnects 3 techs later same problem. I can't wait till someone else is available. I will cancel the same day. I literally CANT STAND IT terrible go get another isp I would recommend dial up before these guys