Goodwill of Central Iowa - Ottumwa, Iowa

Goodwill of Central Iowa

Located at 850 N Quincy Ave, Ottumwa, IA 52501, United States, Goodwill of Central Iowa is a well-known charity shop that has been serving the community for years. The store is easily accessible and offers a wide variety of items, including clothing, accessories, and household goods at affordable prices.

SPECIALTIES: Charity shop

OTHER POINTS OF INTEREST: Delivery, Same-day delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance, Quick visit, Clothing, Credit cards, Debit cards, NFC mobile payments, Credit cards

With a 3.7/5 average star rating based on 101 reviews on Google My Business, Goodwill of Central Iowa has garnered mixed reviews from customers. While some appreciate the affordable prices and pleasant staff, others have complained about the disorganized store layout and inconsistent item placement.

One customer expressed their frustration with the store's lack of organization, stating that they often find children's clothes mixed in with women's clothing and swimwear among pajamas. However, they acknowledged the pleasant staff and reasonable prices, adding that there are not many alternatives in town, so they continue to return.

Despite the mixed reviews, Goodwill of Central Iowa remains a popular destination for thrifty shoppers in Ottumwa, offering a diverse range of items at unbeatable prices. Whether you're looking for a new outfit or searching for that perfect vintage piece, this store has something for everyone.

👍 Reviews of Goodwill of Central Iowa

Zoe Z.

3/5

This is one of the more disorganized thrift stores I've visited. I'm used to finding stretch trousers among the exercise pants and small dresses on the rack with tops, but here I routinely find kid's clothes amongst women's, swimwear mixed in with PJs, and fitness attire on nearly every rack in the place. The prices are great, the staff are pleasant and there aren't a lot of alternatives in town, so I keep coming back. I have found some items I love, but it is a treasure hunt.

Penny B.

2/5

Trashy and outrageous prices on everything. Bathrooms are absolutely disquisting very gross. Lots of items to choose from but very grimmy looking and atmosphere

Nawi H.

1/5

I went to the this store last yesterday 03/30/25 at 12pm after
And I buy 7 cloths and I sunglasses and I ask the cashier about how much for the glasses and she told me it 4 dollars and 99 cents and I thought I was gonna shot of money but then she told me my total bill is 7 dollars and 99 cents if I can round up and help and I tell her okay and she told me my total now is $8 and I told her that okay I also take the glasses and she rang it and tell me now my total is $12 and I pay and leave and went I was at the car I open my bag and can’t find my glasses and I went back to goodwill and ask the cashier and she told me to give her and minutes and I ask her if she need my receipt and she say yes and I went back to my find receipt but couldn’t find it so I ask her is there anyway she can’t help me I lost the receipt and she say yes no she told me that I don’t like the sunglasses so she didn’t add it buy I already pay for it but goodwill they have camera footage everywhere they can check it

Juluisa G.

1/5

Prices are OVERPRICED when Walmart, Dollar Tree, Dollar General and Hobby Lobby items are tagged higher or the same amount as they are brand new that’s a problem that’s not affordable for low income families. They also price all their vintage items like furniture, housewares, and knickknacks like they’re in pristine condition when they’re not especially if furniture like a $79.99 nightstand that needs to be restored or knickknacks broken or missing prices saw a vintage sugar bowl $9.99 but missing the lid, I even found a vintage Tupperware priced at $9.99 I open it and had black mold inside I gave it to an employee who was putting things out on the shelves, you’re better off driving to Antique Malls and get that stuff in way better condition and prices. The clothes $24.99 for Columbia ,Northface, & Under Armor hoodie that are peeling or stained, worn out Nikes, Brooks, Reeboks for $19.99 that have no sole left on them they should be tossed in the trash.This place has gone downhill.

Connie B.

3/5

The people who work there are great. It the prices that suck, everything is double the price.

Honest R.

1/5

Extremely over priced for a goodwill. Most large quantities of items are INDIVIDUALLY priced. All nice clothing are higher prices. Even the nice coats are priced just under eBay prices and are located on a special rack in front of the store. I originally walked in looking for a decent cheap pair of shoes. To my amazement the closest size they had for me cost $19.50. For a used pair of shoes at goodwill!?!? Yes, it was a better brand but the shoe was completely destroyed! No tread, dirty and hair all over it. After seeing this I had to make a post. Absolutely unacceptable goodwill. Also Don't give me the generic reply too this review. Tell me how you are going to make the prices more reasonable instead.

Brian S.

3/5

Kinda dirty. But the service was excellent .

T. H.

1/5

Very low quality items
Items commonly stained, stretched out and otherwise ripped or damaged. Go elsewhere for your items.