Khuu Dermatology - San Jose, California

Addi J.

Beware of Unethical Practices - Not Worth Your Time or Money

I am compelled to share my disappointing experience with Dr. Duke Khuu. My interactions with him have been nothing short of disheartening, revealing a pattern of unethical practices that compelled me to find another dermatologist.

Firstly, I was coerced into purchasing three of his exclusive skin care products, totaling close to $500. He insisted these products were beneficial to my skin, and in good faith I believed him and purchased these products. Shockingly, these products not only failed to deliver promised results but caused severe irritation to my skin within two weeks. He then instructed me to stop using his skin products immediately for the sever irritation they had made on my skin. When I sought a refund, I was met with outright refusal, with Dr. Khuu claiming his products were non-refundable. This exploitative behavior left me both financially and physically distressed.

Furthermore, Dr. Khuu demonstrated a disturbing approach to billing. He insists on charging patients a significant upfront fee for office visits and requires them to sign an agreement acknowledging this charge before submitting the remaining fee to insurance. This strategy, coupled with exorbitant fees, leaves patients with bills insurance won't cover, placing an unnecessary burden on their finances.

What became abundantly clear to me during my time with Dr. Khuu is that he views his patients merely as a means to boost his own income. The disregard for ethical treatment, coupled with a profit-centric attitude, tarnishes the integrity of his practice.

In conclusion, I strongly caution anyone seeking dermatological care to steer clear of Dr. Khuu and his office in Mountain view and San Jose. His dubious practices and prioritization of financial gains over patient well-being make him an unsuitable choice for anyone seeking genuine, ethical healthcare.

N M.

Dr. Khuu and his staff are great. Everybody is really friendly and responsive to patients. I never wait long to be seen. My skin is a lot healthier now that I have been going to his office. He is the first dermatologist that understands how to treat my skin issues.

Carter E.

I waited 45 minutes for my 10 minute appointment. 3 other patients went before me despite having appointment times after mine. This is the second appointment that had ridiculously long wait times. Additionally Dr. Khuu made a racial comment and practically ignored and talked over all my concerns regarding my scalp condition. At first I thought it was just the doctor knowing best however now I feel it has something more to do with a prejudice. That said, the nurse practitioner and other nurses were very nice and respectful.

Duy T.

I believe that Dr. Khuu is the best in the area. I have been to different clinics, and the experience here is far better than anywhere else. He gave me a lot of advice and various methods to treat my skin. Their assistants are skillful, beautiful, and handsome, which gave me a comfortable experience during my treatment. I have completed the whole treatment and the result are far better than I expected. This is a place to go if you are seriously want to improve your skin and facial.

Nathan N.

Extremely greedy, unkind and unethical doctor who tries to squeeze out patient wallet to the max. I've been here for multiple skin issues but whenever possible he would try to prolong the course of treatment so that I have to come back for multiple visits. Once I went for keloid treatment and he would treat those on the chest but when i ask for him to treat those on the leg too he said i have to book another appointment for it. Often he would left untreated area on my skin so that i have to come back for treatment multiple times for him to maximize his revenue. i have some lesion on my skin and I have seen him multiple times for it because everytime he only wanted to take out a little bit of it. i spent lots of money but he still left a portion of it on my skin. in the end i gave up and went to another doctor who removes it in one clean shot. Another favorite strategy of his is to make you do unnecessary skin tests so that he can charge more. So do yourself a favor and look elsewhere. I wish i did.

Man H.

I see a doctor for an annual skin checkup. Paid $25 for office visits. The doctor didn't do anything except to check the skin, not even the spots that should be removed. In the end, I wsa asked to pay an additional $80. This is completely inconsistent with the insurance company's charging terms. This is an arbitrary charge. People who ask to see a doctor should beware of the phenomenon of doctors charging indiscriminately.

Liz K. C.

I have gone twice. Both times the doctor was rushing and did not listen to me. I made the appointment through ZocDoc, and I didn’t realized it was the same doctor when I made the second appointment. This last time, he injected me with a steroid shot before letting me talk through my concerns. I didn’t even have time to consent. AVOID

JJ Z.

Dr Khuu is one of the best dermatologists I have ever been to. I have struggled with oily skin my entire life. Coming from Kaiser back to a PPO insurance I needed to find some one that could help keep my rather difficult skin clear. So far I am impressed. His office was extremely flexible even when I had to rescheduled last min, still fitting me in that day. He is straight forward and no nonsense. I was offered options based on cost and what my insurance would cover. The person who left one star is ridiculous. Look me up on social media to verify directly with me my experience. JJZhimu