Menomonie Goodwill Retail Store and Training Center - Menomonie, Wisconsin

J P.

****Edited my 1 star review back up to 5 stars as this location seems to have weeded out the problematic management.

There is a Lady there named Diana that is the hardest worker I have ever seen. She whizzes through the store with a welcoming smile and positive attitude. Whenever I am there and she is there, the floor is immaculate, and the general vibe is very upbeat. She speaks to the employees with respect. She is hopefully the new General Manager, if not...she should be.

Thank you for making the changes that will bring this Goodwill back up to the nice place it once was to shop.

There is a horrible management team here that runs this place like a jail, especially in the evenings. The leader is a woman with a a silver/gray mullet and she glares and stares at anyone daring to try to shop, especially in the hour before closing. I watched multiple families come in 30 minutes before closing that looked happy when they came in, as I did...only to then look confused and frightened as the glaring woman paced back and forth like a hungry lion.
Her minions are no differrent. They were loudly chasing down shoppers and using the , microphone to do a countdown from the 30 min mark saying that they would be closing in 30 mins, and you MUST bring all of your purchases to the front NOW.
I did so, as the odd glares from the prison guards and their leader left me no choice. As I was ringing out, several people were coming in...so I rang out and went back to shopping...but the glaring gave me a stomach ache.
The time before that, there was a huge line, so the cashier called for back up. A large man (derek?) begrudgingly sulked to the cash register...helped ONE customer...then looked at the line and walked off.
How is treating customers like prison inmates teaching people skills to work?

Ace

I travel to wisconsin specifically to go thrifting and I gotta say, this store usually sucks. I wouldn't give it a one star, but it just lacks inventory and the way everything is sorted and set up is obnoxious. This goodwill is independently owned, so it is not set up like a typical goodwill usually is. Small town thrift stores can be a hit or miss sometimes, but I miss so many times here it's literally not worth the time stopping here. I'd rather go the extra way to Eau Claire. I will say though, the halloween selection this year was large. That's all I really have to say about the store.

Bernie K.

DO NOT SHOP HERE. I am a traveling picker, I travel from thrift to thrift. I came here on a Saturday morning and while waiting for them to open, the store manager came out and literally told me to leave. Yes that’s right, because I have a small 5’x8’ trailer and they have 30 or more parking spaces that apparently fill up so quick right when they open at 9, I was told to park somewhere off their lot. $2400+ per year at this location and they don’t want my business. Just a very sad gesture. Out of 1300 goodwills I go to in the country and this is the first time this has ever happened to me. Seriously disturbing.

Sarah N.

This store pushes strong artificial fragrance through the ventilation system that burns the eyes and makes your nose start running. Makes people with scent allergies feel nauseous. Customers beware! Had to quickly leave store for fresh air. Mentioned it to cashier but she didn’t seem to understand or be willing to share the concern with management.

Lisha B.

They suck. Plain and simple. Crabby/rude staff. High prices. When you donate they only give you a coupon if you ask no matter how much you bring. I'm done giving them my business and donations. I miss cherry pickers. 1000% better than this joke of a business.

Lynn B.

I travel a lot throughout Wisconsin and visit most Goodwill stores searching for treasures. Menomonie GW has employees that are helpful, hard-working, and kind, on a consistent basis. Yes, the store is small but always clean, and organised with new inventory daily. Prices are higher but are higher everywhere. Most Team Leaders are willing to consider a shopper’s viewpoint and respond accordingly. Then some shoppers are rude, demanding and disrespectful, and then responds in an emotional unfair review. An experienced Lead can approach the situation and make decisions that are for the benefit and safety of the staff and store. Scott, Taylor, Diane and Val are commendable in their actions for an excellent shopping experience. With a marketing background, THIS STORE is by far the best in NCW!

Amy W.

My hometown Goodwill is an excellent shopping choice. The aisles are a little narrow for my wheelchair, but that is the only negative. The selection is fabulous, their is a wheelchair accessible public bathroom, and you'll find new as well as used items which makes shopping a treasure hunt. It is clean and the staff is great.

Kevin S.

Great staff, very helpful, and caring if their customers. Greatly appreciated the service and assistance give. Good prices and nice merchandise. Just an outstanding staff! I was happy to have stopped and shopped there! Greatly appreciated, Kevin Stanton