Primoprint - Cornelius, North Carolina

Rebecca T.

I had been a customer for over four years and utilized this printer for multiple clients and print work. The work has been great up until I placed an order on 2.14.2024 for 500, 8.5" X 5.5" 24-page booklet for an upcoming event on the 2.29.2024. The order shipped to me on 2.21.2024. Upon receiving and opening the shipment, instead of receiving 500 24-page booklets, I received a 8-page booklets. I contacted Primoprint as soon as I found out. Unfortunately it was 1 pm on a Saturday. I left messages on their chat feature, phone, and email as well as putting in a quality control ticket online. When I did hear back from Primoprint's Quality Control on Monday morning, I was told they were looking into it, and it would take 1-2 days for their production team to review this "case". I explained I didn't have 1-2 days to wait for an
answer. These booklets were for a non-profit organization that was hosting an event on Thursday, less than 4 days away. Considering that it would have to ship and be in my hands before noon on Thursday, the timeline was very tight. Because, the booklet contained sponsored advertisements, my client needed the booklets or their advertisers could have demanded their money back. I explained all of these details in several conversations via email and on the phone. I said if they couldn't do it, I needed time to find another printer to handle a rush printing of 500 24-page booklets. Throughout the day, I heard from several different Primoprint employees including the COO, that it was being reviewed by the production team and that Primoprint issued a refund for the printing charge and shipping for the incorrect booklets. However, I did not receive not an answer about printing the correct order, the 24-page booklets. So, at 1 pm I started to look for a new printer. When I did find a printer that could do the rush job, I had to give them an answer by 3:30 so they could order the paper to run the job. I gave them the artwork and confirmed they had the job at 3:30 pm. At four o'clock Primoprint finally got back to me to say the production team could print the job. My response was that I found another printer. My disappointment was clear, after being a long term customer that they weren't able to give me an answer earlier in the day knowing that the error was on their part and the booklet was extremely time sensitive.

Thomas J. M.

Let me begin by saying I never take the time to write reviews but Primoprint is so far & above the competition and made my experience so positive I just had to.

My print project was quite large and complex, I wrote to several of the top printers and more obscure printers online and Primoprint was the ONLY one who took the time to read my email and reply with an understanding of what I was trying to do plus a quote (at a GREAT price).

This alone made me choose to work with them but their amazing support team stayed with me every. single. step. They answered questions I had about payment, shipping, printing, design, proof approvals, everything! They always replied quickly and thoroughly. I never felt like I was being funneled through a support system, it always felt like they were trying to genuinely understand my project and help me.

This all wouldnt mean much if the project was subpar but it turned out PERFECTLY. Every concern I had was put to rest and the final product, a massive 46 sets of unique printed cards were all beautiful, clear and of a consistent, high professional quality (which still blows my mind because the price was so good).

I will be working with Primoprint again and again and I highly recommend them to anyone who needs prints 🙂

Josh H.

I had great service all the way through the process. I ordered business cards that had both inline foil and spot varnish. The design team (Brooke) was there the whole way to help and I am very please with the results. The picture doesn't do it justice. I will be going through Primo Print from here on out.

Robin S.

I have been using Primoprint for years, and they have always been amazing. But this week especially; I had 3 sets of postcards I need for an event for our Temple next Saturday. I am so used to their very quick wonderful service that I didn't really give myself enough time. Enter Jenny she really saved the day, and made sure to steer my job though so quickly, I can hardly believe it. I can now breathe easier knowing it is on the way. The products and customer service are ALWAYS top notch. Thank you

Lisle B.

This is my second time working with Primo Print and once it again it was a wonderful experience. Brooke and Jen from the design department were very patient with me about editing my initial designs and uploading the correct documents. Great communication. The cards came out amazing and were shipped on time. Exactly as we discussed. Definitely recommend to anyone searching for quality business cards and professional service.

Putnam C. B. C. P.

We have used PrimoPrint for our business printing for 5 years. They have produced brochures, banners, and anything else we've dreamed up! They've been easy for our design team to work with and we've never had any problems with them. The team is always happy to work through custom orders and help us figure out the best way to set up our product.

F5 C. S.

As a designer, Primo Print have allowed me to produce beautiful printed pieces with great quality and delivered in record time for all my clients. The customer service is beyond exceptional, on many occasions after just mentioning the urgency of a job they went out of the way to make sure is delivered even before expected, anytime I have a question they are available immediately. I will definitely continue working with them, as they make the whole printing process a completely pleasurable experience.

Aaron H.

I've ordered several business cards and Primo Print is by far the best I've ordered from so far.

I would highly recommend these guys for any business cards you may need. I ordered the plastic pvc business cards from them and they exceeded my expectations. They did a matte finish on the back side and some of the elements of the front side of the card. It came out looking really classy. I was definitely impressed.

They had great customer service. I called in and they answered all my questions and helped me with some of the concerns I had with my order.