Southwest Electric Cooperative, Inc. - Bolivar, Missouri

Address: 1023 S Springfield Ave, Bolivar, MO 65613, United States.
Phone: 8002620326.
Website: swec.org
Specialties: Electric utility company.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 20 reviews on Google My Business.
Average opinion: 4.3/5.

📌 Location of Southwest Electric Cooperative, Inc.

Southwest Electric Cooperative, Inc. 1023 S Springfield Ave, Bolivar, MO 65613, United States

☎️8002620326

⏰ Open Hours of Southwest Electric Cooperative, Inc.

Monday: 8 am–5 pm
Tuesday: 8 am–5 pm
Wednesday: 8 am–5 pm
Thursday: 8 am–5 pm
Friday: 8 am–5 pm
Saturday: Closed
Sunday: Closed

Southwest Electric Cooperative, Inc.: Powering Southwest Missouri

Southwest Electric Cooperative, Inc. (SWEC) is a member-owned electric utility company serving a significant portion of southwest Missouri. Located in Bolivar, Missouri, the cooperative is dedicated to providing reliable and affordable electricity to its members while fostering a strong sense of community. This comprehensive overview details the companyâs key features, location, contact information, and customer feedback, making it a valuable resource for those seeking information about SWEC.

Location and Accessibility

The primary office of Southwest Electric Cooperative, Inc. is situated at 1023 S Springfield Ave, Bolivar, MO 65613, United States. The location is conveniently accessible and designed with inclusivity in mind. The cooperative prides itself on offering both a wheelchair-accessible car park and a wheelchair-accessible entrance, ensuring that all members can easily interact with the companyâs staff and services. This commitment to accessibility underscores SWECâs dedication to serving the entire community it represents.

Contact Information

For inquiries, service requests, or emergency situations, Southwest Electric Cooperative, Inc. offers multiple channels of communication.

Phone: 8002620326 (This is their toll-free number, readily available for member assistance.)
Website: swec.org (The website provides a wealth of information, including outage maps, billing options, energy-saving tips, and contact forms.)

The availability of a dedicated phone line and a comprehensive website demonstrates SWEC's commitment to clear and accessible communication with its members.

Services and Characteristics

As a electric utility company, Southwest Electric Cooperativeâs core service is the provision of electricity to its members. However, SWEC goes beyond simply delivering power. It operates as a cooperative, meaning it is owned and governed by the members it serves. This structure fosters a unique relationship between the company and its customers, prioritizing member needs and community well-being.

Key characteristics of Southwest Electric Cooperative, Inc. include:

Member-Owned: The cooperative model ensures that profits are reinvested into the system or returned to members through reduced rates.
Reliable Service: SWEC invests heavily in infrastructure maintenance and upgrades to ensure a consistent and dependable power supply. Customer feedback frequently highlights the reliability of their service.
Responsive Customer Support: The cooperative is known for its prompt and helpful response to member inquiries and concerns. The availability of a dedicated phone line and online resources facilitates easy access to support.
Commitment to Community: SWEC actively participates in community events and initiatives, demonstrating a strong commitment to the areas it serves.
Technology Integration: The cooperative leverages technology to improve member services, including a user-friendly mobile app for managing accounts and reporting outages.

Customer Opinions and Reviews

Southwest Electric Cooperative, Inc. maintains a strong reputation among its members. According to Google My Business, the company has garnered 20 reviews with an impressive average opinion of 4.3/5. This positive rating reflects the consistently high level of service provided.

Recurring themes in the reviews include:

Rapid Response to Outages: Several members have praised the cooperative's swift response times during power outages, particularly during severe weather events. One review specifically mentioned a response within a few hours of reporting a concern regarding an electrical pole.
Reliable Power Supply: Members consistently attest to the reliability of SWEC's power supply, noting that outages are infrequent and recovery times are short.
Exceptional Customer Service: Many reviewers highlight the friendliness and competence of SWEC's employees, both on the phone and in person. The overall sentiment is one of appreciation for the cooperative's dedication to member satisfaction.
User-Friendly Mobile App: The cooperative's mobile app receives frequent mentions as a convenient tool for managing accounts, tracking outages, and communicating with the company.
Unexpected Satisfaction: A particularly noteworthy comment indicates a surprising level of satisfaction with a utility company, emphasizing the cooperativeâs reasonableness and responsiveness.

The overwhelmingly positive feedback suggests that Southwest Electric Cooperative, Inc. is successfully fulfilling its mission of providing reliable and affordable electricity while maintaining a strong focus on customer service.

Specific Areas Served

While the exact service area can be found on the SWEC website, it is generally understood that the cooperative serves a wide range of communities in southwest Missouri. This includes, but is not limited to, parts of Polk, Dallas, Greene, Christian, Stone, and Barton counties. Prospective members are encouraged to consult the SWEC website to confirm service availability in their specific location.

Further Information

For detailed information regarding rates, payment options, energy efficiency programs, and safety tips, please visit the Southwest Electric Cooperative, Inc. website at swec.org. You can also contact them directly via phone at 8002620326. The cooperative is committed to transparency and providing members with the resources they need to manage their electricity usage effectively.

👍 Reviews of Southwest Electric Cooperative, Inc.

Southwest Electric Cooperative, Inc. - Bolivar, Missouri

K J.

5/5

I think these people are amazing. I have only been out a few times and that was for a short time in a terrible storm. I called about a concern on an electrical pole and they were out within a few hours. Love their phone app. Great service!!!

Fred C.

5/5

Never in my wildest dreams did I see myself liking a utility company. I’ve used them for 3 years now and found them reliable, reasonable and responsive when I call. Outages have been few and recovery time short. Highly recommended.

Raelyn

5/5

Mark simmons and Jarrett Jinkens came out and fixed our electricity for us! I just wanted to say thank you for coming out and getting it taken care of very quick and professional at what they do! Thank you for serving our community! Thank you Southwest Electric for sending them out!

Am E. S.

1/5

5 power outages in the past two weeks due to work with NO notification. Called the reps. They said they reached out to some but not all... they always remember to reach out when a bill is due. An apology is not enough for bad business practices PERIOD. These aren’t 5-10 minute outages. These are 2 to 6 hour outages. With NO notification to “select” few. Being courteous on the phone after the fact is not what I pay you for. Natural disasters are UNDERSTANDABLE for no notification obviously. Scheduled work that everyone I spoke to didn’t know about especially the one on DEC 23 when some of us were cooking for the holidays and got surprised with a 5 hour power outage are UNACCEPTABLE. If you try to pull the line we are trying to accommodate your electrical needs with state of the art and up to code equipment like you are doing us a favor save it, because we are MOST CERTAINLY paying for it and it’s the law. You should be REQUIRED to notify EVERY SINGLE customer and not just pick and choose at random and hope the word spreads.

kortney P.

5/5

AMAZING SERVICE we are so grateful for the young men that got our power on this weekend twice. The wouldn't even accept a tip and they deserved it!! Can't thank you enough ☺️

Shane R.

5/5

Today in had another great exspirance at there office. I have several rental properties and was dealing with an issue today. Larry and another lady at the office went out and beyond there duties to make sure that I was helped and the problem was resolved Belle I left. I wish all my propties had power supplies by this company .

Scott W.

1/5

Not a fan. Our rates seem to triple the instant there is the slightest demand. They stopped sending me account updates and shut off our power over 93 cents. If there is another option for your, home take it.

Amy M.

1/5

Terrible. We had a rental, sold the property, it was tenant occupied. Buyer never notified them, so now I am fighting collection for a bill acquired on a property we don't own. Spoke to Craig huff on the phone months ago, he knows who the buyer was. Called the collection agency, they got rude when they couldn't tell me how to resolve the issue and hung up on me. Use caution when dealing with this company.