Sarah Downing
5/5
I contacted Tandette when Google suspended my business page after I changed my address due to a move. One service they offer is reinstatement of Google Business pages where they communicate directly with Google on your behalf. I had heard that Google is notorious for doing this, but also that it could be tough to get pages reinstated, so I decided to hire someone who specializes in this because my years of 5-star reviews are my business's capital when it comes to my business's reputation.
Before choosing to work with Tandette, I thoroughly researched them online. They have a professional presence on LinkedIn, Google, Yelp and Facebook, as well as a thoughtfully designed website. That said, after the initial email contact, I did request a callback because I wanted to talk to an actual person to make sure they were legit, and Ben called me back promptly. He is friendly and professional and took my concerns seriously while answering all my questions.
I later realized that both Ben and Penni were on vacation, so were calling me from there, which I really appreciated and certainly wouldn't have expected, had I known they were taking some time away from the office. In my opinion, this really shows how dedicated they are to their business and helping their clients.
A few days later, I had a very helpful phone call with Penni to discuss my particular case. I'm delighted to say she is also very friendly and an excellent communicator. Ultimately, to my surprise, Google reinstated my profile thanks to a slight modification I had made that apparently satisfied their guidelines. This meant that I did not need to avail myself of Tandette's services after all. Penni didn't hesitate to offer me a refund in this case. However, I would not hesitate to work with them should the need arise in the future because Tandette gives the impression of a very knowledgeable and caring company with a great deal of integrity.
