Daniel
2/5
Two weeks ago, I had my car serviced for an electronic issue and a tire rotation. After that, I experienced severe shaking and pulling to one side for about a week, so I scheduled another service. I initially felt the vibrations, but after a week, they seemed to disappear for me. However, my wife still felt them, so I took the car back.
I explained my two-week experience to the woman at the counter, but she responded that my car seemed fine now and that I didn’t need service. I told her that I was simply sharing my experience, and since my wife still felt the vibrations, that was why I brought the car in today. This led to a long back-and-forth argument. (Never share your opinions or feelings at the counter—they’ll try to deny service or make you pay just because they’re busy.)
I told her that I wasn’t a professional, so I needed confirmation that there was no issue, and that it was their responsibility to check. Eventually, they agreed to inspect the car but warned that if they found a problem, I might have to pay. They also said I wouldn’t be eligible for a transportation car. (Initially, they told me the service was covered under warranty and that I could get a transprtation service if needed.)
This wasn’t the first time I had frustrating experiences here. Some staff barely answered questions, responding with “I don’t know.” However, a young Hispanic guy named Won was at least helpful—he acknowledged that things like this could happen and answered my questions even when it was busy. Thanks to him, I was able to keep my frustration in check.
