The Mary Bonham Team - Alamo, California

Jonathan D.

We recently had the pleasure of working with Mary Bonham on our home purchase, and the experience was absolutely fantastic! From start to finish, Mary was everything we could have hoped for in a real estate professional - knowledgeable, attentive, and truly invested in helping us find the perfect home for our growing family.
Mary took the time to understand our needs and preferences, carefully selecting homes that matched what we were looking for. She provided thoughtful insights about the neighborhoods, schools, and long-term potential of the properties we considered, which was incredibly helpful as we made our decision.
What stood out the most was Mary’s dedication to ensuring the process was as stress-free as possible. She was always available to answer our questions, explain the details, and handle every aspect of the transaction with efficiency and care. Her negotiation skills also played a huge role in getting us the home we loved, at a price we were thrilled with!
Thanks to Mary, we’ve found the perfect home where we can start this exciting new chapter. We couldn’t be happier and highly recommend her to anyone looking to buy or sell a home. She’s an exceptional agent and a wonderful person to work with.

Tamizhselvan U.

I had the pleasure of working with Erin Carigg as my realtor, and I couldn't be happier with the experience. From the start, Erin was incredibly professional and knowledgeable about both the house and the entire home purchasing process. She expertly crafted the contract and ensured we could secure the house at our quoted price.
Erin went above and beyond by obtaining an insurance quote for us, which saved us money. Despite the complexity of having different lenders involved, she remained flexible and efficient, managing all parties to keep the mortgage application process on track.
Finally, Erin's efforts made the closing process a breeze. We were able to complete everything three days early, allowing us to move into our new home smoothly, just in time for the holidays.
I wholeheartedly recommend Erin as a realtor. She is not only skilled and dedicated but also incredibly easy to work with. Thank you, Erin, for making our home-buying journey a positive and memorable one!

Thilo D.

Mary was exceptional throughout the entire process of selling our home. She was highly communicative, always keeping us informed and ensuring we felt comfortable at every step. Her professionalism was evident in every interaction, and her deep understanding of the local market and its nuances proved invaluable. Beyond her expertise, Mary was personable and genuinely caring, making the experience much more enjoyable. She was incredibly supportive, guiding us with confidence. Both Mary and her partner, Erin, consistently went above and beyond to ensure the process was as smooth as possible. It was a true pleasure to work with Mary and her team, and we couldn't have asked for better partners in selling our home.

Carter Y.

I had the unfortunate experience of interacting with Mary Bonham and wish I could say working with her is a smooth experience, but it was anything but. While I wasn’t the one directly selling the home, I was deeply involved as part of the family, and Mary turned what should have been a positive experience into a completely miserable one.

Mary’s lack of professionalism and respect for our family was genuinely shocking. She repeatedly failed to communicate in a timely or clear manner, even when important deadlines were looming. One instance that stands out is when our family had urgent questions about the listing agreement. Despite multiple attempts to reach her throughout the day, Mary didn’t respond until late that night, hours before a deadline. When we finally spoke, instead of addressing our concerns calmly and professionally, she raised her voice and berated my family and I. It was upsetting and completely inappropriate, especially for someone in a customer oriented role.

What made matters worse was her hostility when we sought a second opinion on the value of our home. Another highly respected agent in the East Bay area gave a much higher valuation, but instead of engaging in a constructive discussion, Mary chose to berate that agent and tried to shut down any alternate viewpoints. It felt like Mary was more interested in maintaining control and pushing for a quick sale than acting in our family’s best interest.

Selling a home should never feel like this. Mary’s behavior added unnecessary stress and has unfortunately tainted my lens for real estate agents in general. It also reflects poorly on her brokerage, The Agency, as I feel they condone this behavior. Her actions have left a negative impression on the industry as a whole and do a disservice to the many agents who genuinely strive to act with integrity and professionalism.

This review reflects my firsthand experience with Mary Bonham’s professional conduct and her direct actions during the home-selling process. Based on our short but terrible experience, I cannot recommend Mary or the Agency to anyone. If you want someone who is professional, respectful, and truly client-focused, look elsewhere.

UPDATE:

After posting my initial review about my family’s negative experience with Mary Bonham, I feel it’s necessary to provide a follow-up due to recent developments. Mary has sought to have my review removed instead of reflecting on the legitimate issues I raised. She has also circulated defamatory statements about her experience with my family during the inspections at our home. These claims are baseless, and I am compelled to clarify the situation to protect the integrity of my review.

Mary alleges that my family and I acted aggressively and improperly during the inspections. These accusations are outright false. Security camera footage and witness testimony directly contradict her version of events. The inspections occurred without issues and were completed within the scheduled time frame. Mary herself initially reported no problems, and only after my truthful Google review did she suddenly change her story.

It is disappointing that Mary’s superiors at her brokerage, The Agency, have been aware of her poor conduct from the start and have chosen not to address it. This lack of accountability speaks volumes about how The Agency operates and how Mary has been allowed to act "rogue" without oversight. I’m sure other agents there are professional, but one would expect a trustworthy brokerage to resolve conflicts and ensure its agents uphold high standards. Unfortunately, my family’s experience has been marked by unethical practices paired with combative behavior.

To be clear, my reviews are based on firsthand experiences, supported by evidence. I stand by my original review and encourage anyone considering working with Mary Bonham or her brokerage to proceed with caution. Selling a home should be collaborative and respectful, but Mary’s actions, combined with her brokerage’s lack of accountability, have proven otherwise.

Kevin N.

Could not be happier with Mary. This was our first home purchase, and in such a difficult market in terms of rates and inventory, she was there for us every step of the way. Never missed a call, and answered all of our questions happily. Mary was incredibly honest, and never pressured us to do anything we didn’t want to do. She is the only agent I will ever use or recommend.

kenny E.

Erin was the listing agent for a house I sold in Danville. Erin was very professional and enthusiastic to sell the property. Although the house was old and dated inside. She had no problem highlighting the positives virtues of the house. Would I use Erin to sell or buy a house….. ABSOLUTELY!!!!

Stevie M.

Mary was a joy to work with. She went above and beyond to make sure things were done properly and on time. The home buying process was smooth and easy thanks to her. I am glad I chose Mary to be my realtor!

Amy M.

I was absolutely impressed and grateful for Mary's knowledge, dedication and communication during the sale of my home. Mary has a keen eye for small fixes that make a big difference in how the home will show, and a team of experts to execute. We had some unusual circumstances with a portion of the lot that we had purchased but had not filed with the county, and Mary took care of the whole process for us. Our home sold in five days. Mary and her whole team are INCREDIBLE!!!