Tim McConnell Photography - Indianola, Iowa

Brittani S.

Reached out via contact us twice to get an update on the status of our photos. No response. They state on their
Website fast photos.. it’s been about 2 weeks and still nothing,

Ginger P.

Very poor customer service. Won't speak to anyone on the phone. I sent my mother in law and my daughter to the event after pre registering as requested with a cc and instructions to pre purchase the standing ovation package - which I have done for years! In the chaos of the event, my mother in law was never approached about pre purchasing. Both my husband and I work on the weekends so that is why my mother in law was helping. I contacted the company first thing Monday after the weekend event. They refused to honor the on site purchasing even after explaining the situation. I have purchased photos from the company for years. I highly suggest you go with another company for group pictures for their lack of flexibility and customer service. Next time, we just won't bother if the studio continues to work with this company.

Hannah O.

New to town, used to being able to quickly find my sons picture with an ID number and ordering without issue (I also love that the company my sons previous school works with Shutterfly, even more convenient for me) I had to wait for the pictures to finally show up on the website and sort through the entire school to get to my kids picture. The “online ordering” really is false advertising. I didn’t like the picture enough to deal with all of the hassle, so if you don’t send money in the envelope before the pictures are taken you are SOL.

Troys S.

Totally not worth it, we paid 60.00 for 3 5x7 photos and one magnet pic which is sooooo small, 5.00 really! The pics I could do better even my 10 year old son could do better. One of the pics was trimmed incorrectly.
The AAU WRESTLING TOURNAMENT was complete cash grab and these guys followed suite and turned out a less then desirable product.

Jesse L.

The photos taken by Tim are decent for the most part.

The complaints I have are with the ordering website itself: 1) There's no way to center multiple lines of text on an image. Oh yes, you can add lines of text. And you can bold them if you want. But there's no way to center them unless you manually add spaces to each row. 2) If you make a mistake on text that you've added to an image YOU HAVE TO START ALL OVER! 3) On an iPhone, the Package F on the ordering website doesn't list that it comes with 16 wallets. 4) No packages that come with a class photo. 5) No way to order all 4-5 images in a package (without spending a ridiculous amount of money).

Stephanie S.

These were my kids first school pictures. My sons was great but my daughter wasn't smiling. They did remakes and replaced my original order no problem. I love these pictures!! Thanks for capturing this year!!!

Lindsey B.

I love that we have a Professional Photographer that is located right here local in Indianola. Pictures are always of high quality. I love the option of ordering school pictures both from an order form and online and with a quick turn around time. Tim and his employees are very accommodating.

Amanda

I’ve emailed this company looking for my 5X7 that I purchased back in, oh, I don’t know, November, and I still have yet to get a response. His company photographed another event for my kids and their names aren’t listed so I have to scroll through hundred of pictures to find my kids’ pictures. Unprofessional to not respond to customers, theft to not provide for PAID items and clearly overworked or has taken too much on to be more organized.