T-Mobile Authorized Retailer - Beloit, Wisconsin

Kristen G.

If I could give zero stars, I would. I visited the T-Mobile store in Beloit, WI, after having issues with their online chat feature, looking for help with a phone replacement covered under my insurance. Even after acknowledging that I’ve been a loyal customer for over 20 years, the staff gave me terrible advice—claiming the only way to walk out with a “free” phone was to change my plan and add two new lines. Completely misleading. Thankfully, I walked out and called T-Mobile directly. Within minutes, they confirmed I only needed to pay my $100 deductible to have my phone shipped to me—no plan changes, no added lines. This store clearly doesn’t prioritize customer loyalty or honest service. T-Mobile, do better.

In regards to your unfinished response to provide better service in the (I assume future), what your store has shown me is that I can no longer go into a store anymore as it is not in your best interest to assist your customers unless they are a new client looking for new phone and new service. After hearing my explanation of what I went through, you did not try to help me, you were only focused on making a sale. Thank you for being honest in telling me that if you were to help me use my insurance, the store would have taken a hit. But turning around and trying to sell me a new plan and add 2 new lines that I did not need was the message I heard loud and clear. You do not care about your customers. After my issues with TMobile chat, and then issues with your store location, I finally received proper customer service from someone over the phone overseas! This was an eye opener that even though I've been a customer for over 20 years, maybe it's time to find a new service provider. I really hope you learn from this lesson and do better for your customer base so no one else experiences what I went through.

Teresa W.

The manager Dan Melanie and Jordan are the best they were absolutely fun had a blast can’t beat the friendly knowledgeable great team they are thank all 3 of you for being the best part of T-Mobile!!! Beloit WI store!!!

Tina M.

Melanie and Dan are awesome they are great with customers and very helpful and are always smiling so when you go to t mobile in Beloit it has a very good vibe and Jordan is great as well she stayed after hours for me to make sure I had a phone my phone was not working thank you so much Jordan you are awesome as well

Fernanda A. S.

Melanie and Alex were very friendly and Melanie took care of everything me and my husband needed in a very easy plan adjustment and trade-in process, she even took care of transferring the data for us while we ran an errand around the area. She was knowledgeable and not pushy which closed the deal for us. I could not recommend her more!

Margaret G.

Alex was absolutely wonderful! Helpful, courteous, sweet and patient with all my questions.

Cassidy D.

I worked with Jordan the assistant manager and she went above and beyond working out the best family plan for my family. She was super nice and very professional! Got us all hooked up and super fast!

Heather C.

I visit the store on Saturday. Jordan was so unhelpful. She spent more time on her phone then she did trying to help me. Then even sent me to another store claiming they had the phone that i wanted which was incorrect. She seemed like she just wanted to get me out of there. Thank God for Ruben in Rockton he helped with everything and even went above and beyond with great customer service.

Brittany R.

Jordan and Melanie were great! They were friendly and very knowledgeable! I will be back to work with them in the future for sure!