Umbrella Micro Enterprises - New York, New York

hal W.

Umbrella has always answered my questions quickly and concisely. I have been in Customer Service myself for many years and appreciate when CS is top notch! Also, my coaches are amazing, really care and provide me with guidance to move forward with my agency. This is a robust company with many services that I can offer my clients. I am very happy with them.

Tisa C.

In the end, a product and/or Service is only as good as it’s Customer Service. Based on the fact Umbrella offers Top-Notch Customer Service for their Top Notch Products and Services, I would give 100 Stars if I could!!

I definitely recommend Umbrella for any digital marketing agency looking to incorporate the best services to help your clients excel in their local or national market.

Landen F.

Avoid Umbrella Local: Incompetent Services and Poor Communication

My experience with Umbrella Local has been a nightmare. Despite months of back-and-forth, they were unable to even activate my clients’ Local Service Ads (LSAs). For one client, they spent four months trying to get LSAs running, only to admit they couldn’t do it. Another client waited six months, and the account was still not activated—no ads were ever run.

On top of that, their communication has been incredibly frustrating. My account manager routinely took weeks to respond and ignored critical issues. I had to follow up repeatedly, yet nothing was resolved. Their inability to deliver even the most basic services not only wasted my time and money but also hurt my business’s reputation.

I cannot recommend Umbrella Local to anyone looking for professional or reliable services. Save yourself the frustration and look elsewhere.

Ana P. L.

I’ve had an outstanding experience with Umbrella! Their support team is always on point—super responsive and genuinely helpful with every question or issue I've ever had. I’m really impressed with both their excellent customer service and the quality of their products. Highly recommend Umbrella to anyone looking for top-notch service and reliable solutions!

Randy V. I. S.

In business we all have experienced that sometimes there is a glitch (an issue) where you need help from someone in support. I recently experience a problem with the product from Umbrella that I had purchased. The support team actually worked on the problem for almost a week, but got the issue resolved. I've worked with many SAAS companies and very few stand behind the products they sell, but Umbrella does. If I were to rate their service on a scale of 1-10, I would have to give them a 15. They are really that good. So if you are a skeptic as to whether you should get involved with Umbrella (as I was) I hope this review lets you set you skepticsm aside, and get involved with these good people. I highly recommend them.

Beverly G.

It's been a very very long time since I've seen customer service at a level that this company holds. I cannot tell you the near amount of times I've had to reach out for one reason or another for support and one thousand percent of the time they are always there to answer my questions or follow up with me or make sure I'm okay. And I'm telling you I've written in more tickets than most people because of inquiries or it's just part of my personality. And they've been so patient with me. They're definitely a company that I'm going to stay with. A beautiful set of amazing team members that are always cordial and never give up. Thanks Umbrellas!

Raymond M.

Excellent customer service. They responded quickly and helped me with all my questions and needs. This is a rare and quality team.

Sam S.

This company is great. They have offered nothing but efficient support and generosity to me while experiencing a difficult personal problem which delayed my start. I recommend then 100%